Our Core Values

AUTHENTICITY

PURPOSE

BALANCE

BEAUTY

LEADERSHIP

RESPONSIBILITY

TEAMWORK

WELL-BEING

SPIRITUALITY

AMANDA WHELBAND

Owner/ Esthetician

SPA DIRECTOR

The Spa Director will be a leader and direct report for all location-based Absolutely Fabulous Spa employees. This includes close mentoring, coaching, guiding and training, as well as providing the necessary tools and materials for every employee to succeed per their job description. The Spa Director is responsible for maintaining outstanding standards of guest service and efficient operating of the reception desk and appointment book, as well as overall functions of the spa, including operational issues. 

SPECIFIC DUTIES AND RESPONSIBILITIES 

  • Ensures service standards are kept at a high level for guests by maintaining the standards set in Absolutely Fabulous Spas SOPs, the service standards, and CORE Values

 

  • Assesses all employees' progress continually, trains/mentors employees with positive reinforcement, and disciplines fairly and consistently.

 

  • Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments. 

 

  • Ensures fiscal responsibility through efficient scheduling of staff.

 

  • Ensures that financial goals are attained by developing and implementing a retail sales plan.

 

  • Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair. 

 

  • Creates a team of service providers to meet all aspects of professionalism and service demands. 

 

  • Ensures appropriate Spa supervisory coverage through the use of a Manager on Duty (MOD) system. 

 

  • Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system. 

EDUCATION/LICENSES/CERTIFICATIONS

Bachelor's degree or comparable spa management experience

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • If an offer is made, employment may be contingent upon the successful completion of a background check.

  • Proficient in spa software (MINDBODY) and Microsoft Office products a plus

  • Knowledge of professional spa services and treatments. 

  • Knowledge of retail operations and inventory systems. 

  • Effective leadership skills and a strong work ethic. 

  • Excellent customer service skills. 

  • Efficient, well organized, and able to handle a variety of duties simultaneously. 

  • Sales oriented. 

  • Energetic, enthusiastic, and motivational. 

  • Professional manner, discretion, and appearance.

  • Excellent verbal and written skills. 

  • Normal work hours: Varied to include nights, weekends, and holidays. 

SUPERVISORY RESPONSIBILITY:

  • This position will be directly responsible for managing all employees at the spa location.

PHYSICAL DEMANDS:

  • This position must be able to stay on their feet for long periods of time.

  • Able to reach, bend, climb, grasp, kneel, push, pull and twist as needed.

  • Must read and write English in a clear and concise manner.

TRAVEL:

  • Local travel to meetings and training may be required.

PERFORMANCE STANDARDS:

  • Performance will be discussed with the Business Development Manager on a regular basis

NOTE:

Absolutely Fabulous Spa is an at-will, equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This person will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. It is expected that the employee will work with others in the organization in a spirit of cooperation and treat everyone with respect and dignity at all times.

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