OUR POLICIES AND PROCEDURES
FIRST TIME GUESTS PLEASE FILL OUT PAPERWORK >>
Cancellation and Rescheduling Policy
We ask that all appointments be guaranteed against late cancellation or late rescheduling with a major credit card.
An appointment is considered a late cancellation if:
less than 24 hours notice is given for regular services
less than 48 hours notice is given for all packages with two or more services
the guest arrives more than 20 minutes late for their scheduled appointment.
Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings-just like you, we'd prefer to have another guest take your place than charge for a cancellation.
Guests are responsible for 50% of the cost of the services scheduled regardless of the reason for cancelling.
We appreciate your understanding.
FREQUENTLY ASKED QUESTIONS:
ARE CHILDREN ALLOWED IN THE SPA?
Children are not permitted in the spa, unless they are receiving services. If for any reason a child is brought into the spa and your appointment must be rescheduled, our rescheduling fees will apply.
Please arrive at least 15 minutes before your appointment start time to fill out paperwork if you chose to at the spa.