GENERAL INFORMATION

CANCELLATIONS

NEW CANCELLATION POLICY/RESCHEDULING POLICY: 

Please read carefully

Your time is valuable, as is ours, and we continually strive to serve you better. Each service is scheduled for an allotted amount of time to assure you the best possible treatment.

We ask that all appointments be guaranteed with a major credit or debit card to uphold our cancellation/rescheduling policy.

An appointment is considered a late cancellation if:

  • Less than 24 hours notice is given before the service appointment = 50% of full-service amount

  • Less than 48 hours notice of cancellation on ALL PACKAGES with two or more services

  • NO CALL/ NO SHOW appointments will be charged the FULL-SERVICE AMOUNT with NO EXCEPTIONS GIVEN

  • Late arrivals will receive the best possible service in the remaining time allotted for their service; late arrivals more than 20 minutes late for a 60- minute service and 40- minutes late for a 90- minute service will be asked to reschedule.                                            

We understand that life happens, and no one is excited to pay the cancellation fee; however, our policy cannot be waived. When you schedule an appointment, you are responsible for attending the appointment or giving us timely notice of your intended absence. 

We always try to fill your vacated appointment and if we can do so; you will NOT BE CHARGED a cancellation fee. If you know you are unable to attend and would like to send someone in your place rather than be responsible for the cancellation fee, please feel free to do so, but please let us know.

We appreciate your cooperation and understanding.

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