Our Core Values

AUTHENTICITY

PURPOSE

BALANCE

BEAUTY

LEADERSHIP

RESPONSIBILITY

TEAMWORK

WELL-BEING

SPIRITUALITY

AMANDA WHELBAND

Owner/ Esthetician

ASSISTANT SPA DIRECTOR

The Assistant Spa Director is responsible for all front desk operations to include organizing and directing the staff. 

SPECIFIC DUTIES AND RESPONSIBILITIES 

  • Organize, lead and direct work of concierge staff to maximize sales revenue and profit through up-selling and marketing programs while providing optimal guest service.

  • Delegate daily assignments to staff and ensure that they are completed in a correct and timely fashion.

  • Assist in training of new Concierge.

  • Act as a resource for all Absolutely Fabulous employees

  • Properly manage and oversee open and close spa each day according to Standard Operating Procedures.

  • Accurately schedule, change and cancel spa appointments.

  • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.

  • Maintain and manage the spa register through proper open, pre-close and close procedures, and communicate any discrepancies to management.

  • Manage guest requests, inquiries, and complaints promptly and completely; follow up with the Spa Director as necessary.

  • Maintain appointment book and modify schedule changes for therapists.​

  • Suggest new front desk protocols and areas of improvement as needed.

  • Provides communication to the Concierge on all location promotions, events, and activities and follow up to ensure they are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions.

  • Monitor cleanliness and organization of the front desk area and delegate other tasks as needed

  • Assist with and lead daily briefings when assigned​

  • Update KPI trackers throughout the week.

  • Ensure adherence to policies for attendance, established protocols, and procedures.

GENERAL DUTIES AND RESPONSIBILITIES 

  • Be on time for your shift.

  • Maintain a positive attitude and contribute toward a quality work environment.

  • Regularly attend, participate in and support training and staff meetings for the spa.

  • Assist in all areas of spa operation as requested by management.

  • Communicate to management all occurrences involving staff or guests that require attention.

  • Work with peers to solve problems and promote teamwork.

  • Attend, participate in and support training and staff meetings for the spa.

  • Meet or exceed department’s quality and productivity goals.

  • Be flexible with day and evening shifts and some weekends.

EDUCATION/LICENSES/CERTIFICATIONS

Not applicable.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • If an offer is made, employment may be contingent upon the successful completion of a background check.

 

  • Qualified individuals must have 2 years’ front desk customer service; Spa or hospitality environment is preferred.

 

  • Excellent supervisory, interpersonal, and communication skills.

 

  • Must be able to lead and motivate.

 

  • Must be detail-oriented and can multi-task.

 

  • Ability to be efficient and productive in a fast-paced environment.

 

  • Strong computer skills are required.

 

  • Appointment booking software knowledge preferred.

 

  • Ability to analyze the needs of guests.

 

  • Must be comfortable with verbal discussions and answering questions.

 

  • Basic knowledge of math, cash handling, and credit card processing.

 

  • Ability to stay composed and calm and have strong interpersonal skills while handling difficult Guests, courteously, and professionally.

SUPERVISORY RESPONSIBILITY:

  • This position will be directly responsible for managing employees during shift.

PHYSICAL DEMANDS:

  • This position must be able to stay on their feet for long periods of time.

  • Able to reach, bend, climb, grasp, kneel, push, pull and twist as needed.

  • Must read and write English in a clear and concise manner.

TRAVEL:

  • Local travel to meetings and training may be required.

PERFORMANCE STANDARDS:

  • Performance will be discussed with the Spa Director on a regular basis

NOTE:

Absolutely Fabulous Spa is an at-will, equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This person will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. It is expected that the employee will work with others in the organization in a spirit of cooperation and treat everyone with respect and dignity at all times.

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